Here are three different ways I will try to concisely summarize the ScrumMaster role:
- As a ScrumMaster, your job is not to control the team or stakeholders or anybody, for that matter. Your job is to ask questions and make observations that will help lead people to their teachable moment. Whether they choose to learn or not is up to them but you must keep leading them there, every day
- Being a ScrumMaster is rather like being a mirror. Every day you are saying “Here is what I am seeing. What do you see?”
- Flow is the psychological state when working of being completely immersed in what you are doing. Flow is the most productive (and pleasurable) state in which to perform work. But many Scrum teams start life at the opposite end of the spectrum in a state called thrash. Thrash is that frustrating feeling that it takes 10 units of effort to get one unit of results. It is not a ScrumMaster’s job to manage the team or “make” them perform. Rather, it is his/her job to do everything in their power to move her team towards flow and away from thrash.